The following General Terms and Conditions contain at the same time legal information about your rights according to the regulations on contracts in distance selling and electronic commerce.

1. Scope

Dimville Factory, is represented and own by Spher .L.T.D

2. Contracting Party

  • Dimville Factory and the owner Spher .L.T.D
  • Unit 1390, 20/F
    Euro Trade Centre,
    21-23 Des Voeux Road
    Central Hong Kong

Customer service may be reached for questions, complaints or objections weekdays, Mon-Fri, from 09:00 to 17:00
via contact form only.

3. Offer and conclusion of contract

3.1 The presentation of the products in the online shop or in the catalog does not constitute legally binding offers, but an invitation to place an order. As a rule, the delivery options are shown in the individual product descriptions in the online shop; Incidentally, the delivery option only applies “while stocks last”.

3.2 If you order according to the catalog, you either submit a binding declaration of intent to deliver the goods specified there within the scope of a telephone call or by a written order. You are bound to this declaration of intent for 3 working days.

3.3 By clicking on the [Buy] button in the online shop, you submit a binding declaration of intent to order the goods listed on the order page.

3.4 In the online shop, the contract is concluded when we ask you for payment after clicking the [Buy] button. The payment request represents our acceptance of the order.

3.5. In all other cases, the purchase contract is concluded if we accept your order in time by an order confirmation by e-mail or letter immediately after receipt of your order or if we make the delivery immediately after the order.

4. Right of withdrawal

Only consumers have the following right of withdrawal:

Right of cancellation

You have the right to withdraw from this contract within seven days without giving any reason.

The revocation period is seven days from the day on which you or a third party named by you, has paid the order if production hasn’t started or file(s) downloaded.

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We can refuse the repayment,

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

5. Prices and shipping costs

5.1 The prices stated on the product pages include price components.

5.2 In addition to the prices quoted, we charge shipping for delivery. The shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page.

6. Delivery

6.1 We refer to any deviating delivery times on the respective product page or “Delivery information“.

6.2 If the ordered product can not be delivered on time because we are not supplied with this product in time by our supplier, we will deliver it as soon as possible free of charge. In such a case, you are free to wait for the ordered product or to cancel your order. In the event of cancellation, any consideration already paid may be reimbursed immediately.

7. Payment

Payment can be made by credit or debit card, we use Stripe as payment gateway. Before any payment make sure your using HTTPS.

When you use “Pay Later” option, a secured link will be send to you within 24h. Then you have 7 days to pay. If no payment is made, your order is deleted and your account locked for 1 month to prevent unpaid orders.

8. Retention of title

Until full payment, the goods remain our property.

9. Warranty

In the delivery of our goods there are legal warranty rights of the customer. For all defects which were already present at the time of the passing of risk and which occur during the warranty period of two years, you have the legal right to supplementary performance (at your discretion: remedy of defects or new delivery) and – if the legal prerequisites – the legal rights to reduction or Resignation and next to damages. If you select the claim for rectification, you must give us a total of two attempts at improvement. Is the desired type of supplementary performance only possible with disproportionate costs.

10. Liability

We are fully liable under the statutory provisions for damage to life, limb and health, which are based on a negligent or intentional breach of duty by us, our legal representatives or agents, as well as for damages that are covered by the liability under the Product Liability Act. For damages which are not covered by sentence 1 and which are based on intentional or grossly negligent breaches of contract and malice by us, our legal representatives or our vicarious agents, we are liable in accordance with the statutory provisions. In this case, the liability for damages is limited to the predictable, typically occurring damage, as far as we, our legal representatives or our vicarious agents did not act deliberately. To the extent that we have provided a quality guarantee with respect to the goods or parts thereof, we are also liable under this warranty. However, we are only liable for damages that are due to the lack of guaranteed quality, but do not directly affect the goods, if the risk of such damage is clearly covered by the guarantee of quality.
We are also liable for damages caused by simple negligence, as far as the negligence concerns the breach of such contractual obligations, the observance of which is of particular importance for the achievement of the purpose of the contract. However, we are only liable if the damage is typically associated with the contract and foreseeable.
Further liability is excluded regardless of the legal nature of the asserted claim; this applies in particular to tort claims or claims for reimbursement of futile expenses instead of performance.
Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, employees, employees, representatives and vicarious agents.

Model withdrawal form

(If you want to revoke the contract, then please fill out this form and send it back)


  • Spher .LTD
    Unit 1390, 20/F
    Euro Trade Centre,
    21-23 Des Voeux Road
    Central Hong Kong

Hereby I / we ( *) the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on _________________ (*)/received on (*) _________________

Name of the consumer(s) ___________________________________

Address of the consumer (s)




Date ___________________

Signature of the consumer(s)
(only if communicated on paper) ____________________________

(*) Further information.

Identity of the Seller
  • Spher .LTD
    Unit 1390, 20/F
    Euro Trade Centre,
    21-23 Des Voeux Road
    Central Hong Kong

11. Ordering Process

Products can be added without obligation by clicking the button in the shopping cart. You can view the contents of the shopping cart at any time by clicking on the link “View cart” without obligation. The products can be removed from the shopping cart at any time by clicking on the button or by entering the quantity 0 in the quantity field of the shopping cart item. If you want to buy the products in the shopping cart, click the button “Checkout”.

Please enter your details. The mandatory information is marked with a *. Your data will be encrypted.

After entering your data, selecting the payment method and selecting the shipping method, you will be taken to the order page, where you can check your entries again. By clicking on the button “Buy” you conclude the order process. The process can be canceled at any time by closing the browser window. On the individual pages you will get more information, eg about correction options.

Treaty Text

The contract text is stored on our internal systems. The general terms and conditions can be viewed at any time on this page. The order data will be sent to you by e-mail. You can see your past order data in our customer login area.

12. Identity  Check process

In case of unusual activity or at random, we reserve the right to verify our customers’ identities. Customers will be notified upon login and redirected to the Identity Check form. Once the form is completed with the required information and documents, a manual verification will be conducted within 72 hours (only during working days).

Depending on the verification status, the customer will be notified by email. During this process, account access will be temporarily suspended, but any orders will still be processed and shipped.

13. Cross Platform Datas

Since May 2024, any registered user at will have their connexion data synchronized with Similarly, if a user registers at, their connexion data will be synchronized with The synchronized data includes:

  • Username
  • Password
  • Email
  • Login/Logout/Delete activity

Your privacy is essential to us. Both sites are owned by SPHER L.T.D, and we NEVER have and NEVER WILL SELL any user data.


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