After-Sales and Technical Support Requests
To ensure that your support requests are handled efficiently, please follow the appropriate steps outlined below:
- After-Sales Support and Technical Support:
For technical assistance, please use the “Messages” feature (located in the top-right corner when logged in, represented by the letter icon).
Then, search for and select the “dimfac” user and send your message directly.
Please note: We do not respond to any after-sales or technical support requests submitted via email.
IMPORTANT: Any disrespectful behavior between users will result in an immediate block from messaging. If the behavior is repeated, the user will be permanently banned from the website.
Help Desk Availability
Our support team is available to assist you Monday to Friday, from 10:00 AM to 5:00 PM (UTC).
Contact Us
If you need to get in touch with us for inquiries or other matters, please fill out the contact form below: