LAST UPDATE: MAY 2024

NOTE: SHIPPING POLICY FOR DIMVILLE FACTORY ONLINE STORE

The shipping policy outlined below exclusively pertains to purchases made through the Dimville Factory online store. Please take note of the following:

SHIPPING RATES

Before finalizing your order on the “Checkout” page, you have the option to estimate your shipping costs without needing to create an account.

SHIPPING METHODS

Orders are dispatched from our Canadian warehouse utilizing Post Canada Small Packet™ International – Air service.

Destination Canada / USA Europe Rest of the World
Shipping Method Tracked Packet™– USA Post Canada Small Packet™ International – Air Post Canada Small Packet™ International – Air
Estimated Delivery 3 to 6 business days 7 to 15 business days 10 to 20 business days
Tracking From Canada to destination Only available in destination country (depending on courier) Only available in destination country (depending on courier)

PRODUCTION & SHIPPING

Please be aware of the following regarding production and shipping:

SHIPMENT ARRIVALS

Please note:

TAXES

Items purchased from Dimville Factory are subject to taxes according to the laws of the shipping destination. Efforts are made to facilitate customs by labeling orders as gifts with minimal value.

RETURNS POLICY & PROCESS

Consumer Refund & Return Policy

Products purchased directly from www.dimvillefactory.com may be returned for a refund or credit within 30 days, provided they meet the following criteria:

Return Process

Our return process comprises three steps: approval, return shipment, and refund processing:

  1. Return Approval: Contact our Customer Service team for approval and obtain a return authorization number (RMA) along with detailed instructions.
  2. Return Shipment: Ensure all original packaging and materials are included. Failure to do so may impede refund processing. Customers are responsible for return shipping costs and any associated fees.
  3. Refund Processing: Refunds are issued upon receipt and evaluation of returned items, typically within 3 to 5 business days. Please note that credit card issuers may require additional time to process refunds.

SHIPPING DAMAGE AND LOSS POLICY

Please refer to the following guidelines in case of shipping issues:

Consumer Shipping Damage and/or Loss

Consumer Shipping Damage Claim Process

In the event of shipping damage, follow these steps:

  1. Claim Documentation: Provide clear photo evidence of the damage.
  2. Claim Submission: Contact us with pertinent details for claim initiation.
  3. Claim Approval: Claims are processed in coordination with our shipping partners, with refunds or replacements issued accordingly.
  4. Return Shipment: If approved, follow instructions for returning the damaged item(s).
  5. Refund Processing: Refunds are processed upon receipt and evaluation of returned items, typically within 3 to 5 business days.

SOFTWARE RETURN & SUPPORT POLICY

Software purchases are non-returnable once downloaded or after serial number issuance. We provide support for the two most recent versions of our software.

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